FAQs

Select your item
On the product page, choose your preferred size and colour, then add the item to your shopping bag.

If your chosen size/colour is unavailable, please contact our Client Services team to contact you directly with availability details.

Proceed to checkout
Once your shopping bag is complete, proceed to checkout. You may log in to your account, create a new one, or continue as a guest.

Enter your details
Provide your personal information and delivery address, select shipping options before confirming your order details.

Payment
Choose your preferred payment method and submit your order. We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Visa, Mastercard, UnionPay, WeChat Pay, AliPay, Dana and GCash.

Order confirmation & delivery
Once payment is authorised, you will receive an order confirmation email. When your order ships, we will send you another email with delivery details and tracking information.

To locate a specific item, you can:

• Use the search bar at the top of our website by entering the product name, style, or keyword.
• Browse through our categories (e.g., Dresses, Jumpers, Outerwear) from the main menu.
• Filter results by size, fabric, or style to narrow your search.

Products available on our website are generally in stock, unless marked as Sold Out. Please note, however, that an item placed in your shopping bag is not reserved—another customer may complete their purchase first.

If your preferred size and colour combination is unavailable, we invite you to contact Client Services. Our team will liaise internally to confirm whether any stock remains and will update you directly. You may also request to be notified as soon as the item is back in stock.

We unconditionally guarantee that every item purchased through this website is 100% authentic Piazza Castello, a registered trademark of Tessiland Limited.

Please note that we cannot verify or guarantee the authenticity of products purchased from any other websites or sellers not registered under Tessiland Limited. Our client services are available exclusively for purchases made through this official website.

Any other entities that may appear to use a similar name of the brand are not subsidiaries of Tessiland Limited unless explicitly stated and legally registered as such.

We offer size guides for our products on the product page. For more information on international size guides, please refer to our size guides page. If you have any queries about sizing or require a different size, please get in touch.

Below is our size chart in accordance to the UK sizing:

Women

Men