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Piazza Castello

Explore our Help Center for detailed articles and assistance on various topics related to orders, products, and shipping. Whether you're looking for information on tracking your order, understanding product details, or resolving shipping concerns, our Help Center provides comprehensive and easy-to-follow guides to ensure you find the support you need quickly.

Help Center | Piazza Castello

How do I purchase an item?

How can I search for a specific style or item?

How do I know if a product is in stock?

How can I be sure that products purchased from this website are authentic?

How do I know my size?

What is my UK Size?

What is my EU size?

What is my US Size?

How do I apply promo/discount codes?

Do you offer custom-made clothing to my measurements?

How do I receive my welcome discount code?

Purchases

How do I track my order?

Can I make changes to the order?

Will I have to sign for delivery?

Will I be paying additional custom duties & charges for delivery?

Do you offer free shipping to the UK?

Do you offer free shipping overseas?

How long will it take for me to get my order?

Can I request to pick up my order from a store?

At which locations is in-store pickup available?

What proof do I need to show when picking up my order in store?

Delivery

How do I return my order?

Will I be paying additional custom duties & charges for returns?

Which return methods are available for my parcel?

When is my refund processed?

When can I expect my refund?

Can I still send back my order once the return window has closed?

Returns

How do I purchase a Piazza Castello gift card?

How can I use my Piazza Castello Gift Card for an online purchase?

How can I use my Piazza Castello Gift Card for an in-store purchase?

How are lost, stolen, or damaged Piazza Castello Gift Cards handled?

Gift Cards

Can I shop without creating an account?

How can I reset my account password?

How do you protect my personal information?

Account

About Piazza Castello

Sustainability, Ethical Sourcing & Production

Payments & Cyber Security

Company

Do you have physical store locations?

How can I contact the Knightsbridge store?

How do I contact the Marylebone store?

How do I contact the Chelsea store?

Stores

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